Refund and Returns Policy

Introduction

At Deution Store, we are dedicated to offering a dependable platform for traders and renters, as well as various services like management and app development. This Refund and Returns Policy outlines the conditions under which refunds for store rentals and services may be granted. By using Deution Store, you agree to the terms outlined in this policy.

Store Rental Refunds

  • Eligibility for Refunds: Refunds may be granted in the following situations:

    • The store was not available at the agreed-upon start of the rental period.
    • The store was significantly different from its description in the listing.
    • The trader cancels the rental agreement before the rental period begins.

  • Requesting a Refund: If you believe you qualify for a refund, please submit a request within [X] days of the issue. Include detailed information and any relevant documentation to support your claim.

  • Refund Processing: Upon receiving your refund request, we will review it to determine eligibility. Approved refunds will be processed within [Y] business days and issued to the original payment method.

  • Partial Refunds: In some cases, if only part of the rental period was impacted by an issue, a partial refund may be provided.

Service

  • Eligibility for Refunds: Refunds for services such as management and app development may be granted in the following situations:

    • The service was not delivered as agreed upon in the service contract.
    • There were significant delays in the delivery of the service that were not caused by the client.
    • The service provided was of poor quality or did not meet the agreed-upon specifications.

  • Requesting a Refund: If you are dissatisfied with a service, you may request a refund within [Z] days of the service completion. Provide specific reasons for your dissatisfaction along with any relevant documentation.

  • Refund Processing: After reviewing your request, we will assess the situation and determine if a refund is warranted. Approved refunds will be processed within [Y] business days and will be issued to the original payment method.

  • Partial Refunds: If a portion of the service was completed satisfactorily, a partial refund may be issued based on the percentage of work completed.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of Mind: Refunds are not issued for changes of mind after the rental agreement or service contract is finalized.
  • Violation of Terms: Refunds will not be granted if the renter, trader, or service client has violated Deution Store’s Terms and Conditions.
  • Force Majeure: Refunds may not be issued for cancellations or disruptions caused by events beyond the control of either party (e.g., natural disasters).

Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a refund request, please contact us at: